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FAQ

General Questions for Orders.

snappyzip faqs

You can enter your coupon codes during the checkout process. You will see an option to enter Coupon Code either on the “Cart” page, or the “Checkout” page.

We do not mark up product prices. We simply total up all purchases and add a delivery fee on top. Taxes may apply. *If you choose Credit / Debit or a method that requires an Online Payment Processor, an additional fee of 5% applies to your order. This is much lower than the inflated 20-30% pricing model restaurants and businesses are facing when using the Uber-style companies such as Doordash, Postmates etc. 

There are no minimums to which you may order. Regular delivery fees apply.

All sales are final. Due to the nature of our business and for added security, orders can no longer be edited or cancelled after being placed without adding additional fees and / or delivery delays. This platform is mostly an automated system from end to end. Expect delays if trying to change things with your order or attempting cancellations after the fact. 

We do not accept cheques. We accept most major credit / debit cards. *Please add 5% to your total for using credit / debit cards. 

Sometimes products are out of stock or on back-order, even if they are listed on our applications or website.  We will contact you when possible to keep you informed. We may make product substitution recommendations, otherwise items will be removed from your order and invoices will be updated. 

Since we do not have a live product feed with stores, it is impossible to show exact product or delivery price totals in your cart until after we have shopped for your items.  Cart prices are only an estimate and may fluctuate very slightly. 

Yes, just log into your account and click the “Re-Order” button next to any previously completed order. You will then go through the checkout process as usual.

Yes, someone 21 yrs of age and older must be present to accept delivery of items that are related to alcohol or tobacco; 21 yrs of age (or as dictated by law in your area). We check I.D. at the door and request a valid government photo I.D. to be presented.

We reserve the right to charge a restocking fee or a cancellation processing fee of up to 5% for items that you try to return or cancel, especially if you were not able to provide valid ID. We also reserve the right to refuse delivery.

Sure, why not. It’s always appreciated. Some drivers may use a separate app to accept tips. 

Yes, many businesses have a use for our services. 

Due to the nature of our business, and for security reasons, the person paying for the order must be present at order destination. If you are not present, orders will be returned and a restocking and return delivery fee will be charged.

Without verification of a phone number, correctly typed email, or delivery address, we will not deliver. We need to text or call to confirm orders in some cases, and without correct details it is not possible for us to safely deliver items. 

Yes, we provide all receipts where possible.

Please contact us at: info@zippysip.com if you need any help regarding your order.

All orders are  date-time stamped. In order for the system to work best for us all, all orders are final. You can contact us to cancel your order, but please expect delays in responding and also with processing. Delivery fees will still apply and (possible restocking fees) to cancellations made in excess of 15 minutes from time order was placed.

Since orders are date-time stamped, in order for the system to work best for everyone, we cannot be waiting around in lines or running back and forth due to excessive requests or order changes. This starts a domino effect of backlogged orders and is a financial drain.

To ensure the sustainability of our services and fair pricing for all our customers, additional fees may apply for requests that require extensive additional resources or support beyond our standard service provisions. You may be charged additional fees for every 10 minute increments we have to wait.

To enhance accuracy and efficiency, we encourage customers to place orders directly through our website, either by manually entering information on the product order pages or selecting items independently. This approach helps minimize errors. Please note, responsibility for any discrepancies in orders placed by customers rests with the customer, whereas any errors made on our part will be promptly addressed by us.

Enter the coupon code on the checkout screen or in the cart and click apply or press enter. Your coupon will be applied if applicable.

It is recommended to create an account when making your first purchase. You can log into your account here to see your order history.

Additionally, you will receive an email shortly after placing your order informing you that your order is being processed. The order amount in this email is not your total order price.

*You will receive a follow-up (updated) email showing your entire order amount after we have completed shopping for, and delivering your order to your door.

The lines showing a ‘Delivery’ amount are the delivery fees for that particular stop or store-type. These fees may be removed prior to delivery. You may have selected products or stops from more than one location. You may receive a (multi stop) delivery discount if applicable AFTER all pickups are made. Updates will be visible on your final receipt or invoice.

Any Delivery lines without amounts or showing zero amounts, are simply stating a delivery is taking place for a particular group of products.

Use the small magnifying glass at the top right of the screen. It will open a field for you to type in your favourite product. Please note, when you search a product, the list displayed may be products from different vendors. When you order products from more than one vendor you will be charged additional delivery fees for extra stops. 

You can log into your account and choose “Re-Order” from any previously completed order. No clicking or typing required. Just look through the list of your favourite orders and choose the re-order button next to it. You will then go through the checkout process as usual.

We are charged processing fees from our payment processing providers. We do not mark up product prices like many other companies, and we do not charge high commissions. Unfortunately, we do incur charges for processing online payments and we keep this pricing transparent. It is much lower than the high prices you pay at the larger delivery firms which hide the costs. We do this to help local businesses and consumers like yourself, and to stop driving prices higher and higher.

Our pricing is straightforward and transparent, with no hidden fees in the cost of your order or the product prices. Because product prices are subject to rapid changes, the prices you see might not always reflect the latest rates. To ensure your payment is processed effectively, we may add a buffer amount solely for preauthorizing payment—any overages will not be charged to your card. Any inconsistencies will be corrected before processing your payment.

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